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IRCTC is the only official website that enables you to book Indian railways tickets online. This website is maintained by Indian Railways Catering and Tourism Corporation Limited.
The best way to visit the irctc website is to type the following address in your internet browser's address bar:
www.irctc.co.in. For reference look at the following image to see where is address bar and what to write there:
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| The top space with green text and a lock is the address bar. Type the website name there. |
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| A grab from the irctc login page official website old interface. |
When the IRCTC login page opens it gives you an option to login. If you are a new visitor you should create your account first. Instruction to create a new account can be found on the official irctc website itself. Please make sure that all the details that you put in are correct. If you make a fake account irctc can disapprove your account at a later stage without any warning and can file a case against you for false impersonation.
The best thing about the irctc website is that it accepts all major Indian banks debit/credit cards and the payment is also possible via internet banking. I am using the website for the past 10 years and so far I have got no problems except few errors and payment failures. In case your payment is done i.e. amount from bank account is debited but ticket not booked then you need not worry. The system automatically reverses the payment and you get your money back within a week. So if your money is deducted and you didn't get your money back to your account you don't need to worry. Just for few days or about two weeks and even after you have not got your irctc login money back do try to contact irctc customer care.
You may contact usCustomer Care No.011-39340000.
Fax no.011-23345400
Chennai Customer Care No.044-25300000
For Railway tickets booked through IRCTC
General Information
I-tickets/e-tickets: care@irctc.co.in
For Cancellation E-tickets: etickets@irctc.co.in
For Mumbai Suburban Season tickets: seasontickets@irctc.co.in
For IRCTC SBI Card users who do not receive the card within 01 month from the date of application kindly call on the Railway SBI Card Helpline nos. at 0124-39021212 or 18001801295 (if calling from BSNL/MTNL line) or send email to feedback.gesbi@ge.com For other queries on your IRCTC SBI card account, kindly email at shubhyatra@irctc.co.in
Registered Office / Corporate Office :
Indian Railway Catering and Tourism Corporation Ltd.,
B-148, 11th Floor,Statesman House,
Barakhamba Road, New Delhi 110001.
If you are looking for all the services that irctc official site provides than you can follow this link IRCTC Services.
Update: A great news for the irctc login registration users is that it is working on a brand new more user-friendly website which has been launched through the last week of April 2014. This new site is more robust, fast and gives less errors than the previous one. But as you can see irctc people are more concerned in revenue generation than hassle free user experience that's why the login username and password is in the middle of the page and you to look for it very carefully. For your covenience I have put here a screen shot of the login page.
IRCTC is now improving and has shed some ads to let you login fast by opening their homepage fast but most people think that this will not help in making the website fast as well because number of users are increasing exponentially. As per the railway budget 2013 it was able to handle 120,000 users at any given time.
